Explore Onsinch's push notification feature, facilitating swift communication with your staff on various devices. Learn more in this article.
👋Push notifications is a feature requiring a special setup. Contact our team for details.
Types of push messages in OnSinch
Similarly, as SMS and emails, there are two types of push notifications:
- Manually sent push notifications
- Automatic push notifications
Sending push notifications
- to an individual staff member from their profile in the communication tab
- Communication → Push notifications → Write a message
- Staff → Staff list ⇒ from here you can send push notifications to everyone or filter staff based on your criteria and send bulk push notifications to selected groups (e.g. only staff with certain professions).
- Order detail page ⇒ send push notification to all staff in the order.
- Job detail page ⇒ send push notification only to staff in specific job (1), shift (2) or position (3).
Automatic push notifications
OnSinch can send automatically push notifications seted by system to staff members. It serves as a notification for changes in shift, adding or removing a staff member from the shift, etc.
You always have full power over whether these notifications should be sent or not. Check and change the setup in Settings → Notification settings.
💡Note: Automatic messages are sent in bulk in recurring preset time frames, the maximum time within the message is received is 15 minutes.
Smart channel
When managing push notifications settings you have option to use smart channel. With this setting ON push notification will be preferred way of sending the message. If staff member is not subscribed to receive push notifications they will receive SMS with the same message. The content of the message is not customizable.
With smart channel you can be sure that all of your staff members will always receive the notification - either with push notification or SMS.
❕Smart channel works only with active SMS gateway integration.
Automatic notifications and SMS content
Here is a list of automatic notifications and its content.
|
Added by admin |
An admin has added you to shift (shift name, date) |
| Removed by admin |
An admin has removed you from shift (shift name and date) |
| Invited to shift |
You have been selected for this shift (shift name, date, location) |
| Added as applicant |
You have been added to shift as applicant (shift name, date, location) |
| Invited as applicant |
You have been selected for this shift as applicant (shift name, date, location) |
| Removed from applicants |
You have been removed from applicants for the shift (shift name, date, location) |
| Declined as applicant |
Your shift application has been declined (shift name, date, location) |
| Approved application |
Shift application approved (shift name, date, location) |
| Shift change |
Warning! Change of shift you attend (shift name, date, location) |
| Shift change for Staff leader |
Warning! Change of shift you attend: (shift name, date, location) |
| Shift reminder |
We count on you for the shift (date, time, location) |
History of sent push notifications
Full history of all sent push notifications is available in OnSinch:
- Communication → Push notifications to see a list of all sent push notifications.
- Communication tab in a profile of each staff member.
Subscribing to push notifications
Each staff member has an option to decide whether they want to receive push notifications or not. Admin cannot turn this on for individual staff member - it requires action by staff member on their device(s).
The process of subscribing to push notifications differs based on the operational system of the device.
💡Tip: Use CMS feature to guide your staff how to subscribe to push notifications.
iOs devices
To subscribe for push notifications, iPhone users need to do the following steps:
- Open Safari browser.
- Type in the agency OnSinch URL and log into the system.
- Add bookmark to your iPhone (device) home screen.
- Open the bookmark with OnSinch and allow push notifications via button on dashboard or from notification settings in the profile.
Android devices
To subscribe on Android devices:
- Open Chrome browser.
- Type in the agency OnSinch URL and log in to the system.
- Add a bookmark to your home screen - this step is not mandatory but handy.
- Open OnSinch and allow push notifications via the button on the dashboard or from notification settings in the profile.
💡Tip: Go to theme settings to make sure you have the correct logos that are used on devices ( square logo for home screen and monochromatic logo for alerts)
Receiving push notifications
Manual push notifications are sent instantly, automatic ones are sent with 10 minutes delay in case you correct your actions.
Receivers see the push notification on locked and unlocked screens depending on their device and settings. Clicking on the message will open their OnSinch account.
Tracking push notifications subscriptions
You always have available a complete overview about which staff members are subscribed to receive push notifications.
- In staff member profile on the basic tab:
- In the summary box when hovering over the staff member name:
- In your staff list use the respective filter option:
Subscribed devices
You can see and filter all devices that are subscribed to receive push notifications. It is possible to remove certain devices if needed but it should be done in rare cases as it can cause issues when staff member wants to re-subscribe.
- Communication → Push notifications → Push notifications subscriptions to see a list of all subscribed devices.
- System information section in the profile of specific staff member.