Penalties

In the event that a staff member seriously violates your company's rules regarding on-time arrivals, or does not show up for work at all, OnSinch offers you options to penalize for such misbehaves.

Form of penalties in OnSinch:

1. 💲Financial penalty - ammount of money deducted from staff member's wallet:
   
   
2. ⭐Rating decrease - negative rating record with a reason note:
   
   

Automatic penalties for late arrival and no-shows

💡Tip: you have always option to create manual rating and wallet record with wallet tag.

1. 3 levels of penalties for late arrival by default for 5 minutes, 15 minutes and 45 minutes with option to edit.
2. Penalty for missing the shift completely.

• • Absent staff member is blocked from using the app and cannot sign up for shifts unless agree and accept the penalty:

• • Penalty for missing the shift can be excused by admins in job detail page:

💡Tip: automatic penalties can be always ammended during closing the shift. 

Conditional penalty

When admin is signing off staff member from the shift (e.g. after the time limit for self sign-off and the shift is starting soon) there is an option to sign off the person with conditional penalty - if the staff member provides reasonable explanation till set due date, the penalty will be excused.

The conditional penalties are visible in staff member profile in Penalties and bans tab where it can be solved and edited:

Staff member is informed in OnSinch account right on dashboard that there is an action to take:

Manual penalties

Admins can always create manual deductions (negative records) in staff member wallet and rating as a form of penalty. This may not comply with the legal requirements in every country, so it's advisable to verify its legality.

• 💲Financial penalty  - go to selected staff member profile and add minus entry in the wallet. Add note or use predefined wallet tag for easier record categorization and information towards staff member.
• ⭐Rating decrease - go to selected staff member to rating tab and create minus entry. Add a note for staff member with reason of the deduction. Rating can be changed in bulk for more profiles from staff list.