With OnSinch you have everything you need to know about each staff member in their own profile at one place.
What is staff member profile in OnSinch ?
Staff member profile gives you the whole overveiw about all information you need to store about your team members such as profile photo, personal and profile attributes, contracts, wallet balance, history of shifts and appointments attended, list of feedbacks, badges achieved, rating level, penalties, bans, calendar and many more.
When creating shifts, you can also specify very sophisticated job requirements based on attributes, rating or badges to ensure that only staff members with the right skills and experience can apply for the job. All of this information is taken from the staff member profile, so the more information the staff members provide about themselves, the better chance they have to be eligible for jobs.
💡Tip: The full power over staff member profiles is always in your hands - you can edit everything.
Approving profile fields
You can have control over staff profiles and make sure only staff with approved profile can see or/and sign up for shifts. Go to Settings → Agency settings → Jobs section to check your setup.
- Photo - once staff member upload a photo you will see it in Staff → Profile checks → Photos to approve.
💡Photo can be visible to staff attending the same shift or/and visible to client. Go to Settings → Agency settings → User accounts section to change this.
- Attributes - attributes can be subjected to verification by admins. After staff member fill in the attribute field you will see it in Staff → Profile checks → Atrs to approve.
You have option to accept or decline the photo or attribute and add note explaining the reason.
- Profile - once staff member fill all mandatory fields in their profile, admin can approve the whole profile from Staff → Profile checks → Profiles to approve.
How staff member profile looks in admin account:
How staff member profile looks in staff member account:
💡Tip: You can login directly to staff members' profile and check how the profile looks from their view via Actions → Sign in as.
Deleting, blocking and hibernating staff
- Deleting:
- If the staff member did not attend any shift it can be deleted altogether from the app. In case there was at least one shift attended the profile will be only in status deleted and certain information about the person will stay in the app for record archive reasons.
- Blocking:
- In case you have bad experience with any staff member and you want to forbid them to access OnSinch and to work with you, you can block them. Such staff member will not be able to login to their OnSinch account.
- Hibernating:
- Inactive staffs' profile can be set as hibernated - this means the person will not be shown in list of available staff when crewing up the shift.
- Both admin and staff member can hibernate the profile manually or OnSinch can do it automatically if the profile has been inactive for certain amount of days. Go to Settings → Agency settings → User accounts section to check your setup. Hibernation can be ended anytime by either admin or staff member.
💡Tip: Use profile status as a filter in staff list to send bulk emails e.g. to contact your hibernated staff to check if they are interested in further cooperation.