Once the work is done and the shift is over, it is time to confirm real attendance, record any important information about the job, and send money to staff wallets. With the OnSinch system for closing shifts, this is smooth sailing.
Shift closing by the lead worker
After the shift is finished, it will move to section Work → Jobs and shifts → Finished shifts.
A completed shift has to be firstly closed by the lead worker who coordinates the work on the spot. This staff member takes and confirms the attendance of all other staff members in OnSinch and reports any changes or other important information to the agency admin who will be closing the job from the admin's point of view.
The lead worker sees the finished shift in their worker portal in the To close section. If the lead worker fails to close a shift on time, the notification email will be sent, and also possible bonus for closing will be lost.
You can restrict if the lead worker can besides worked hours save also break times (unpaid break) and travel times (if transport module is on). These permissions can be changed in Agency settings, as well as set up for a time limit for shift closing.
Lead worker can upload any attachments regarding the shift after selecting Attach files.
After the shift is closed by the lead worker, all staff attending the shift can submit feedback on the whole shift and/or on the other staff members.
💡Note: If you are using a standby role, the lead worker has to mark if any of the standbys worked on the shift as a regular staff member when closing the shift.
Shift closing and confirmation by admin
After the shift is closed by the lead worker, it will move to section Work → Jobs and shifts → To close by admin.
From this page admin needs to confirm and finally close the shift. The shift closing process has two parts:
1. You can revise and correct working times confirmed by the lead worker, and excuse late arrivals or absences.
2. In the second part of shift closing you confirm calculated wages - you have options to adjust wages, penalties, bonuses, or rating changes.
The review at this stage must be done very carefully - completed and confirmed data about the shift directly affects how much money the client will be invoiced as part of their Order, as well as what the amount of staff member's wages will be.
After the shift is closed by admin, it moves to Work → Jobs and shifts → Shift history.
Staff members who worked on the shift receive earned wage to their wallets and notification email.
💡Tip: In case you don't want your lead workers to close the shifts or you do not use a lead worker position at all, you can skip their closing part and shifts will be closed by admins only from the Finished shifts section directly.
❗If you have a working standby on the shift, always double-check added tags, effects, and wage.
Reopening closed shifts
Closed shift can be reopened by admin in case there is a need to make changes or correct mistakes. If the shift is in an already closed/invoiced Order, the respective Order must be reopened first.
This action should be done very carefully as with reopening the shift comes subsequent actions in the application - earned wage for the shift is deducted from attending staff members' wallets, the rating is changed, and points earned on shift for badges are deducted as well.
❕Note: If you manually rewrite wage column during the closing of the shift and then you reopen the shift, these manual wage changes will be lost.