Emails are essential for each cooperation. With OnSinch you can easily send individual, bulk or automatic emails directly from the app while having always complete history of communication flow.
Go to Communication → Emails to send and check all emails sent via OnSinch.
Send manual emails
- to an individual staff member from their profile in the communication tab.
- Communication → Emails → Send email ⇒ here you can use a preset filter.
- Staff → Staff list ⇒ from here you can send an email to everyone or filter staff based on your criteria and send only to a selected group (e.g. only staff with certain profession).
- Order detail page ⇒ send email to all staff in the order.
- Job detail page ⇒ send the email only to staff in a specific job (1), shift (2), or position (3).
Automatic emails
OnSinch sends automatically preset certain emails - notifications to admins, staff members, and clients any time a specific action happens in the system.
You always have full power over whether these automatic emails should be sent or not. Check and change the setup in Settings → Notification settings.
💡Tip: Check the history of all sent emails with the option to filter by a staff member, date, or subject in Communication → Emails → Sent emails.
Email replies
Emails sent from OnSinch are always sent from the address no-reply@sinch.cz.
When the user hits the reply button the recipient will be automatically email address you have set as info email. Go to Settings → Agency settings → System emails.